Privacy Policy

This Data Protection Policy (the “Policy”) describes how Lstrange, a company incorporated under French law whose head office is located at 14 rue des fédérés, 92100 Montreuil, France, and/or its affiliated companies (“Lstrange”) process, in as data controller, the personal data of their customers and prospects (“You”, “Your”, “Your”) in order to provide You with the best possible customer experience.

L'Etrange collects, stores, processes, uses and communicates personal data about you when you use the websites and mobile applications. Our connected products (if and when these are available), or when You visit Our pages on social networks, or when You go to one of Our Létang stores in Your country.

1. WHAT CATEGORIES OF DATA DO WE COLLECT?

L'Etrange collects the following categories of data, for the purposes described below in Our Policy:
Your identity and contact details (such as name, address, telephone number or email address), when you choose to provide them, for example to create an online account, participate in an event, make a purchase or fill out a form customer information in store, make a return or exchange, complete a reservation request form as well as your identity document information when you request a tax refund or a “click and collect” service in store;

Payment information: for example credit card numbers, bank account numbers, PayPal account information or other payment information that you must provide to pay for the products or services you have ordered from Us;
Demographic information such as your gender and date of birth;

Your image when you visit our stores (because they are equipped with video surveillance systems) or Your voice if you call our Létang Customer Service (because the call may be recorded);
Preferences and interests that you choose to communicate during your discussions or special meetings with Our sales advisors (such as your preferences on Our collections or other luxury brands, your size, your lifestyle habits, or information summaries about your family circle);

Information relating to a possible adverse reaction caused by our cosmetic products, which may include health data;
Information that you communicate publicly, on Our social networks or Our websites, for example to give your opinion on a product;

Information relating to your online or in-store purchases (type, quantity of products purchased and their prices);
If you use Our Websites: information about your browser and browsing behavior;

We also collect, on third-party websites or social networks, information published by people about Létang products or services, for the purposes described below.
We collect this data directly from you (when you create an account on Our sites/applications, make a purchase, or communicate with Our advisors), or passively (via the use of cookies or browser trackers), or indirectly

from third parties (regarding information concerning L Strange products or services posted on social networks).
If you do not wish to submit data about yourself when it is necessary for the execution of a contract or service that you request, or when it is required by law, you will not be able to receive the product or service requested.

2. FOR WHAT PURPOSES DO WE USE YOUR DATA?

Your data is used for the purposes described below, which we will detail during collection:
better understand your interests and better understand how you use Our products and services: We use your data to improve Our website, Our applications and Our products. We also use your data to personalize your experience with Létang and adapt Our marketing activities to your needs and preferences, because it is in Our legitimate interest to better serve you and meet your expectations;

process your requests, answer your questions, manage your possible complaints: We use your data, in particular to deliver your orders. We use your data to send you the information you request, or communicate with you about your account or Our relationship (for example to collect your impressions, or to inform you of changes to the Site or this Policy or updates on duty). In this case, the processing of your information is intended for the execution of the contract concluded between you and Létang;

for security purposes: we process your data to protect Our company, Our customers, Our sites or our applications against the risks of fraud, theft or any wrongdoing that could affect our activity because it is in Our legitimate interest to ensure the security of our activities both online and offline;

Fight against counterfeiting, and against sales of L Strange products made in violation of our general conditions and in violation of our exclusive distribution network (by analyzing, in particular, the quantities or frequency of purchases made) to the extent that the fight against counterfeiting counterfeiting and the protection of our distribution network are our legitimate interest;

for marketing purposes: to contact you, with your consent where applicable, about new products and special offers that may be of interest to you;
for analysis and statistical purposes: We carry out analyzes on the e-reputation of Our company or Our products, and measure the effectiveness of Our campaigns or events both online and offline, as it is in our legitimate interest to preserve the image of Létang and improve our marketing campaigns;

other purposes: we keep a history of transactions and other commercial documents to meet legal or administrative requirements, the needs of our insurers, or for audit purposes.

3. WHO DO WE SHARE YOUR DATA WITH?

We only communicate or share your data in the following cases:

with service providers acting on our behalf: for example, technical service providers responsible for sending emails for Us, or hosting our website. We

may also share information about you with vendors who help us operate Our websites;
with certain commercial partners, with your agreement: for example, we will share your data with third parties who organize an event jointly with us;

with a third party in the context of a corporate restructuring or reorganization (including dissolution or liquidation). This includes any transfer, assignment or sale in whole or in part of Our business or Our assets as part of a merger.
where We are legally required to do so or where it is necessary to do so to comply with applicable law: for example to respond to a court order.

4. COOKIES AND TRACKERS

We may collect certain information through cookies, web beacons and other trackers. A cookie is a text file saved on the hard drive of your device, for example when you visit a site, when you read an email or when you install a mobile application. A cookie makes it possible to identify the device on which it is recorded, during the validity period of the consent, which cannot exceed 13 months.

What types of cookies do we use?

Operational cookies allow us to facilitate your navigation by recording your language preferences, your connection identifiers, and the contents of your basket. Other cookies collect information relating to your behavior on our sites and applications by analyzing URLs (where Our visitors come from, which banners they clicked on, who directed them to Our site), the pages consulted, times visits. This allows us to improve Our websites and applications, better understand the products and services you prefer, and provide you with more personalized communications and/or content on Our website and applications.

We also use anonymous statistical cookies to measure website activity and determine which areas of the sites are most visited, thereby improving the visibility of Our content.
We use cookies to ensure the security of online transactions/purchases through device fingerprinting, which allows certain aspects of the equipment used to place an online order to be identified. (To ask Jérôme about this aspect!!)

Our websites or applications may contain cookies from third parties (advertising agencies, analysis tool providers, etc.) allowing them to collect browsing information on your devices, in particular to measure the effectiveness of Our advertising campaigns on third-party sites. Third-party cookies are subject to the privacy policies of said third parties. We hereby inform you of the purposes of these cookies and how you can manage them, to the extent that We are aware of them.

We sometimes include, on Our website or applications, third-party tools that allow you to share content from our Site with other people or to let these other people know about your consultation or your opinion regarding content on our Site. This is particularly the case for “Share”, “Like” buttons from social networks (such as “Facebook”, “Twitter” etc.).

The social network providing such an application button can identify you using this button, even if you did not use it during your consultation of Our Site. Indeed, this type of

application button allows the social network to follow your navigation on Our Site, simply because your account with the social network concerned was active on your terminal (open session) during your navigation on Our Site.
We have no control over the processes used by these social networks to collect information relating to your browsing on Our Site. We invite you to consult the privacy policies of these social networks to find out for what purposes (in particular advertising) they use the browsing information they collect using these application buttons. These privacy policies must, among other things, inform you about how to manage your preferences on your social media account.

Acceptance of cookies

Except for operational and security cookies, the recording of a cookie in a terminal depends on the user's choices, which the user can express and modify freely at any time.
You can configure your cookies, either by clicking here, or through your browser and thus accept or reject cookies on your terminal, either globally or cookie by cookie. Changing your settings on your browser may impact your experience on the site, for example if our partners can no longer recognize the language of your browser or the country from which you are connecting. We cannot be held responsible for the consequences resulting from reduced access to our services as a result of cookies that you have previously deleted or rejected.

How to manage cookie settings in your browser?

Each browser has its own cookie management system, described in the “Help” menu of your browser, where you will find the information necessary to manage your preferences.

5. TRANSFER OF YOUR DATA

The data about you that We have collected may be transferred to and processed in a country where a Létang entity is located so that you can benefit from the best possible service wherever you visit us.
We may also transfer your information to service providers involved in maintaining Our websites, applications or social media or any other tools used to process information about Our customers or prospects on our behalf. Some recipients are located in third countries considered not to offer the same level of data protection as the EU country in which you provided your information.

When we transfer your data to these third countries, we ensure an adequate level of protection for the information transferred to these third countries by entering into data transfer agreements with these recipients based on the standard contractual clauses of the European Commission or on the "Privacy EU – US Shield”, or any other valid transfer mechanism that may become available in the future.

6. SHELF LIFE

Your data is only kept, in a form that allows you to be identified, for the duration reasonably necessary to pursue the purposes described above, or for the retention period permitted by law. The retention period of your data is determined according to the following criteria:

Your data is processed for the purposes described in article 2 for a period of
three (3) years from our last contact, if you are a prospect (i.e. if you have not made any purchases from Létang, but are interested in news from our House)
ten (10) years following the end of our commercial relationship, if you are a customer (i.e. you have purchased one of our products or services)
Your data will then be archived, and may be used in the context of a dispute, action or litigation, during the applicable limitation period. In the event of legal action, the data may be kept until all legal remedies have been exhausted, and will then be deleted or archived within the limits permitted by law.
Your data is then destroyed or anonymized.

7. YOUR RIGHTS

You can request access to the data held about you by Us. In this case, we will provide you with the information required by law on the purposes of the processing, categories of data processed, categories of recipients, duration of data retention, etc.).

You can also obtain a copy of any information about you that We hold, in a compatible and structured format allowing you to exercise your right to data portability, for processing based on your consent or the execution of a contract between Létang And you.

You can also provide your instructions on how you want your data to be handled after your death.
You may also ask Us to correct, modify, or delete any incomplete, obsolete or inaccurate information.

You can request the deletion of your data if (i) they are no longer necessary for the intended purpose, (ii) you have withdrawn your consent although the processing in question was based on this consent, (iii) you have objected to the processing (iv) the processing of the data is illegal, (v) the information must be erased in accordance with legal obligations applicable to Létang. Lstrange will take reasonable steps to inform other entities of the Lstrange group of such erasure.

You can request restriction of processing (i) if you dispute the accuracy of your personal information, which will allow Lstrange to verify this accuracy, (ii) if you wish to limit the processing of your information rather than erasure of it. - this despite the fact that the processing is unlawful (iii) if you want Lstrange to keep your information because you need it for the establishment, exercise or defense of your legal rights (iv) the time necessary for Lstrange for examining the merits of your opposition request.

You also have the right to lodge a complaint with the competent supervisory authority.
Where the processing of your data is based on consent (for example if you have agreed to receive commercial communications), you may withdraw this consent at any time, which will not affect the legitimacy of the processing operations carried out before the withdrawal. of your consent.

Where the processing we carry out is based on our legitimate interest, you can object to such processing if it appears that our interests or fundamental freedoms override our legitimate interests.

8. PROTECTION OF YOUR PERSONAL DATA

We will ensure an adequate level of protection of your data and ensure that appropriate technical and organizational security measures (including awareness-raising and training of staff involved in processing operations) are in place to protect your data against destruction. accidental or unlawful, accidental loss or alteration, unauthorized disclosure or access, and against all other unlawful forms of processing.

However, because the Internet is not completely secure, we cannot guarantee that your personal information stored or sent will be completely secure. We encourage you to use caution when using the Internet to access our websites, applications or social media.

9. CHILDREN

Our websites and applications are not intended for children. We do not knowingly collect information from children without the consent of a parent or guardian, unless permitted by law.
You must be at least sixteen years old to provide us with your data, and eighteen years old to transact in Our stores or on Our websites or applications. By entering into such transactions, you warrant that you are at least eighteen years of age and are fully capable of entering into and being legally bound by such transactions. If We are informed, or if We learn, that a minor has submitted information about him or her to Us through Our media or otherwise, We will delete that information.

10. THIRD PARTY SITES

It is possible that links are made by third party sites or services that We do not control and which are governed by their own privacy policies. This Policy does not apply to these third party sites. We invite you to consult the privacy policies of third-party sites that you visit to find out how they treat your personal data.

11. POLICY CHANGES

Our Policy may be changed to reflect changes in the way we treat information about you. We will ensure that you are informed of any significant changes. We will also post an update to this Policy on the Site.

12. CONTACT US

If you would like Us to update the information We have about you or your preferences, or if you have any questions about the protection of information about you, please contact Us by email at serviceclient@letrange.paris